Question 1

Are you secure with my details and payments?

Answer

Yes!!!
We are very secure with everyone's details and we will NOT sell any of our customer's data. Please read our privacy policy for more information. Our payment methods are all secure and are run by PayPal™️ and Stripe™️ (Credit and debit proccesing platform).

Question 2

Are there different shipping options?

Answer

Yes !!! The options are avaliable at checkout

Question 3

Do you offer refunds on faulty products?

Answer

Yes!!! We do offer refunds on faulty products, but we do require image and/or video proof for a refund.

Question 4

How do I cancel my order?

Answer

Orders cannot be canceled after they are placed.

Question 5

I ordered multiple items but only received one. Where is the rest of my order?

Answer

We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered or a full refund.

Question 6

Do you accept orders placed outside of the United States?

Answer

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

Question 7

What methods of payment do you accept?

Answer

PayPal™️ and all major credit cards and debit cards.

Question 8

Can I track my order?

Answer

We will update you when the order is shipped and when it is succesfully delivered. We also have delivery estimates listed under the product description. We are working on manual tracking for customers, this feature will be avalible by december 2020. The contact email is shopthestormceo@gmail.com

Frequently asked questions